Terms & Conditions
We take every care to ensure all of our products reach you in perfect condition. However, if you are not satisfied due to the product being damaged, faulty or not the item ordered then please contact us and inform us of your intent to return the product. In all circumstances you must email us with your intention to return a product.
Items may be returned within 7 days from receipt in line with the Distance Selling Regulations, and refunds/exchanges will be authorised, providing the items are returned unused, in their original packaging and all hang tags attached. You are responsible for the cost of return postage of non faulty products. Wigs that have been worn, cut, brushed, combed or restyled, have had tags removed, or are returned with the odour of perfume, hairspray or tobacco etc will not be accepted for a refund as they will be classed as used.
No refund can be made for wigs classed as used
Any time or date for delivery stated by STARWIGS shall be treated as an estimate only. Whilst every effort will be made to dispatch goods, or deliver services, on time, no liability can be accepted by STARWIGS for failure to deliver within the advertised times. STARWIGS shall not be liable for any loss or damage whatsoever (including consequential loss or loss of profit) arising directly or indirectly from any delay in the delivery of all or any of the goods or services howsoever caused.
The Customer shall be bound to accept the goods when they are ready for delivery by STARWIGS and delivery shall be deemed to take place when the goods are delivered to the Customer at the nominated address for delivery or to a nominated carrier as the case may be whereupon the risk of loss, breakage or any other damage whatsoever shall pass to the Customer.
All goods sold by STARWIGS are warranted free from defects in materials and workmanship. If STARWIGS shall receive a written complaint from a Customer in respect of goods found to be defective in respect of materials or workmanship within 30 days of delivery, after STARWIGS has had a reasonable time to investigate the complaint and examine the goods in dispute, STARWIGS shall be entitled at its option to repair or replace the defective goods or refund the purchase price.
No claim will be entertained in respect of any goods after receipt by the Customer, which have been repaired or altered in any way, have been the subject of any accident or damage caused by any innocent, wilful or negligent act or omission or through use contrary to the manufacturer's instructions or where it cannot be shown to have been supplied by STARWIGS.
All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.
None of the above Terms and Conditions affects your statutory consumer rights.